• Focus on sustainability


    Successful certification of the environmental management system in accordance with ISO 14001:2015 by DQS.


    Read More

  • July 23th, 2026 - The new WM | Quartis R2026-2 is now available. It offers a variety of improvements for everyday measurement tasks – from preparation and measurement to evaluation and the sharing of measurement results.

    Read More
› ‹
  • 1
  • 2
  1. Call your software hotline partner.
  2. Start the remote support tool given by your hotline partner.
    g2alogo Cisco WebEx
    TeamViewerLogo fastviewer
  3. Enter your name as well as the password given by your hotline partner into the corresponding fields.
  4. Follow the instructions of your Hotline partner.

One of our main goals is to provide our customers with hogh quality support in the least amount of time possible.

Remote SupportProblems around our measuring ssystem are often complicated to describe on a phone line.

Our customers appreciate our remote support that is free of charge for our customers with software maintenance agreement.

GoToAssist allows you to grant us access to your screen; it is also possible for our staff to let you see their screen If needed, a file transfer is directly integrated into the software as well as a chat function. You have control on waht can be accessed on your system and see whcih steps have been taken and can pause or stop the session at any time.
 
GoToAssist is developed by Citrix, which has a very high reputation regarding secured remote systems. Due to the easy and simple operation support time can be drastically reduced, especiall with urgent problems.

„The greatest difficulties lie where we do not seek“ (J.W. Goethe)

This is why it is our intention to offer our customers fast, comprehensive and high quality support. For this reason, we offer the following services:

Remote Support

Remote SupportProblems concerning your CMM system are often not easy to describe over the phone. Many of our customers therefore appreciate our remote support service which is free of charge for customers with software maintenance agreement.

A remote support session allows you to show us your screen. Your WENZEL Metromec customer service advisor can also show you the solution directly on his screen.

Start Remote Support Session>>

File Upload

Start File UploadUpload ZIP or RAR files with a maximum size of 250 MB via our file upload.

The advisor selected by you will find an in time solution to your problem.

Start File Upload>>

File Upload is currently not available.

Please contact the corresponding application engineer.

 

 



End-of-Life: Sales and Support of Metrosoft CM has been be discontinuedEnd of Life

Each software product has a life cycle. It begins with the product release and ends when a product is no longer supported or replaced by another product.

Metrosoft CM has reached the end of product life cycle for various reasons and has been replaced by WM | Quartis.

End of sale: 31. March 2016
End of support: 30. June 2017